Return and Refund Policy

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return an item for any reason.

• You have 14 days from the day you receive your item to notify us that you wish to return it.
• Once you have notified us, you have an additional 14 days to return the item to our address.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.
• We will process your refund within 14 days of receiving the returned item (or receiving proof that you sent it back).
• The refund will include the original basic shipping cost, but you will be responsible for paying for your own shipping costs for returning your item.

Under the UK Consumer Rights Act 2015, if an item is faulty, damaged, or not as described, you are entitled to a full refund within 30 days of receiving the item. If a fault develops after 30 days, please contact us so we can arrange a repair, replacement, or partial/full refund depending on the situation.

Certain types of items cannot be returned due to health, hygiene, or personalization reasons. These include:

• Custom-made or personalized items.
• Perishable goods (such as food or flowers).
• Sealed audio, video recordings, or software that have been unsealed after delivery.
• Intimate or hygienic items that have been unsealed.

To initiate a return, please contact our customer support team at support@velocyhot.com with your order number and the reason for the return. We will provide you with the return address and instructions.